Your safety taken seriously

We would like to reassure you that the safety of everyone who visits and works in our practices is our number one priority. See the below measures we have put in place to demonstrate our commitment to providing our high standard of service along with our high standard of hygiene. 



We are now Appointment Only

We have made the decision for the time being to offer an appointment only service to ensure we are being as safe as possible and to adhere to social distancing rules. This means that to enter our practices you will need to book an appointment to see us. 


We have the eye testing technology to keep you safe

At Pinders we have some of the most advanced eye testing technology the world has to offer.

Many of our clients have taken advantage of our Optomap and Ocular Coherence Topography (OCT) scans which scan much deeper and wider in the back of the eye than other traditional eye testing methods.

Because these scans are quick and non-invasive, it allows our optometrists to spend much less time being close to you which will help make the whole examination more thorough and safer. See more in eye examinations



Some of our most frequently asked questions and also some information on how Pinders are adapting our service to help you


Question: Can I book an eye exam in branch, online and on the telephone? 

We are taking appointments via telephone and limited appointments are available to book online.

If you’ve noticed any change to your vision, are concerned about your eye health or if you have lost or broken your glasses then give us a call on 01623 621965


Question: When are your phone lines open?

Answer: Monday to Friday 09:00-17:00 and Saturday 09:00- 16:00


Question: I am on your contact lens direct debit scheme; will I still receive my contact lenses and contact lens solutions?

Answer: Yes, we have scheduled all our contact lens shipments to be delivered to your home address. If you get your contact solutions from us and need some more please give us a call on 01623 621965 to arrange an appointment in branch to collect them.


Question: What if I have a problem with my eye?

Answer: Simply give us a call on 01623 621965.


Question: My glasses are broken can you still help?

Answer: Yes! Simply give us a call on 01623 621965. We shall discuss the breakage with you and organise the safest and quickest way to get them repaired or replaced.


Question: I have never been to Pinders before can you still help me?

Answer: Yes. Give us a call on 01623 621965 and talk us through your problem and we will do all we can to help.


Question: Can I still order contact lenses from Pinders?

Answer: Yes, as long as we have an up to date contact lens specification then we will be able to get your contact lenses delivered to your door.


Question: Can I order a new pair of glasses?

Answer: Yes we are seeing appointments for eye wear consultations.


Question: Are you still doing diabetic screening?

Answer: Yes. We are now taking bookings for the diabetic screening program only if you have had a recent letter from the hospital. Please be aware the demand for this service is very high. If you are suffering from diabetes and are having problems with your eyesight please dont hesitate to give us a call.